Contact Us
For any questions, account issues, or feedback, email us and we'll get back to you as soon as we can.
pearupsupport@gmail.comFrequently Asked Questions
How do I invite my partner?
After creating your account, go to your dashboard and tap "Invite Partner." You'll get a unique invite link to share. Your partner joins through that link and your connection is established automatically.
What do the privacy levels mean?
Every message has a privacy level. Level 1 (Private) stays between you and your AI only. Level 2 (Personal) lets your AI use it to subtly guide your partner's AI without revealing the source. Level 3 (Shared) is visible to both partners and both AIs. Messages default to Level 1.
Can my partner read my private messages?
No. Level 1 messages are never shared with your partner or their AI. You are in full control of what crosses the partner boundary.
Is PearUp a substitute for couples therapy?
No. PearUp is a wellness and communication support tool, not a licensed therapy or mental health service. If you are facing a serious mental health concern or crisis, please seek help from a qualified professional. In an emergency, call 911 (US) or your local emergency number.
How do I delete my account?
Email us at pearupsupport@gmail.com with the subject "Delete My Account" from the email address associated with your account. We will process your request within a reasonable timeframe.
The app isn't working as expected. What should I do?
Try refreshing the page or restarting the app. If the issue persists, email us with a brief description of what happened and we'll look into it.
In a crisis? PearUp is not an emergency service. If you or someone you know is in immediate danger, call 911 (US) or your local emergency number. For mental health crisis support in the US, call or text 988.